Help Centre
Frequently Asked
How long does shipping take?
Orders are dispatched within 48 hours. Domestic delivery takes 2–4 business days; international 5–9 business days, fully insured and tracked.
What is your returns policy?
Unworn pieces can be returned within 30 days in their original packaging for a full refund or exchange. Bespoke and engraved items are final sale.
How do I track my order?
You'll receive a tracking link by email the moment your parcel is collected. You can also track from your account under Orders.
How should I care for my jewellery?
Keep pieces away from perfume and chlorine, store them in the pouch provided, and polish with the included cloth. We offer free lifetime cleaning.
What materials do you use?
Recycled 18k gold, white gold, rose gold, platinum and sterling silver, set with conflict-free diamonds and ethically sourced gemstones.
Which payment methods do you accept?
All major cards, Apple Pay, Google Pay, PayPal and interest-free instalments on orders above $300.
Still need help? Contact our team